ORDER CANCELLATION POLICY

This Cancellation Policy (“Policy”) governs order cancellations placed through Mykshi.in (“Mykshi”, “Platform”, “We”, “Our”, “Us”). By using the platform, buyers and sellers agree to comply with this policy. Mykshi.in operates as an intermediary ecommerce marketplace connecting independent buyers and sellers across India. 1. GENERAL POLICY Customers may request cancellation of eligible orders subject to: * Order status * Product category * Seller processing stage * Shipping status * Applicable platform conditions Mykshi.in reserves the right to approve, reject, review, or restrict cancellation requests where necessary. 2. CUSTOMER ORDER CANCELLATION Customers may cancel orders before: * Seller dispatches the product OR * Shipping process begins Once the order is: * Packed * Shipped * Out for delivery cancellation requests may no longer be accepted. 3. NON-CANCELLABLE PRODUCTS The following orders may not be cancellable once placed or processed: Customized & Personalized Products * Custom-made items * Personalized products * Special-order products Perishable Products * Fresh food items * Certain homemade food products * Time-sensitive products Fast-Processing Orders * Orders already packed * Orders handed over to courier Hygiene & Sensitive Products * Opened hygiene items * Intimate products * Certain wellness products 4. SELLER ORDER CANCELLATION Sellers are expected to fulfill accepted orders responsibly. Sellers may cancel orders only under valid circumstances such as: * Product out of stock * Pricing error * Technical listing issue * Product quality concerns * Delivery service unavailability * Fraud prevention review Repeated seller cancellations may result in: * Reduced seller visibility * Penalties * Account review * Temporary restrictions * Seller suspension 5. MYKSHI CANCELLATION RIGHTS Mykshi.in reserves the right to cancel any order due to: * Suspected fraud * Payment verification failure * Policy violations * Prohibited product concerns * Technical errors * Duplicate orders * Pricing mistakes * Seller compliance violations * Operational limitations Mykshi.in may also restrict accounts involved in suspicious activities. 6. PAYMENT FAILURE ORDERS Orders with: * Failed payments * Incomplete transactions * Payment gateway issues may be automatically cancelled. Customers may place a new order if payment issues are resolved. 7. REFUND FOR CANCELLED ORDERS If payment was successfully completed and the order is cancelled successfully, refunds may be initiated subject to platform verification. Estimated refund timelines: | Payment Method | Estimated Refund Time | | ------------------ | -------------------------------------- | | UPI / Wallet | 3–7 business days | | Bank Transfer | 5–10 business days | | Debit/Credit Cards | Depending on banking partner timelines | Actual refund timelines may vary depending on payment providers and banks. 8. SHIPPING CHARGES ON CANCELLATION Shipping charges may: * Be refunded fully OR * Be partially deducted depending on: * Order status * Courier processing stage * Seller dispatch status If the product has already been shipped, shipping charges may be non-refundable. 9. FOOD PRODUCT CANCELLATION Food-related products including: * Snacks * Homemade food products * Ghee * Pickles * Sweets * Health drinks may become non-cancellable once: * Packaging process begins * Dispatch process starts * Food preparation is completed This is necessary to maintain food safety and quality standards. 10. REFURBISHED & USED PRODUCTS Used/refurbished products may not be cancellable after: * Seller testing completion * Packaging completion * Shipment dispatch Customers are encouraged to review: * Product condition * Warranty details * Product disclosures before placing orders. 11. FRAUD & ABUSE PREVENTION Mykshi.in reserves the right to: * Restrict excessive cancellations * Block suspicious transactions * Suspend abusive buyer accounts * Investigate fraudulent activities Activities considered abusive may include: * Repeated fake orders * Intentional delivery refusal * Payment abuse * System misuse * Suspicious bulk ordering 12. SELLER RESPONSIBILITY Sellers are responsible for: * Maintaining accurate inventory * Correct pricing * Timely dispatch * Order fulfillment standards Sellers must avoid: * Frequent stock-out cancellations * Intentional order rejection * Fake listings * Misleading product information 13. PLATFORM MEDIATION Mykshi.in reserves the right to: * Review cancellation disputes * Investigate complaints * Hold settlements temporarily * Request supporting evidence * Take necessary platform actions Final resolution decisions may depend on: * Order status * Seller response * Available evidence * Platform investigation findings 14. FORCE MAJEURE Mykshi.in shall not be liable for cancellations or delays caused by: * Natural disasters * Government restrictions * Transport disruptions * Technical failures * Pandemic situations * Events beyond reasonable control 15. LEGAL COMPLIANCE This policy is governed by applicable Indian laws including: * Consumer Protection Act, 2019 * Consumer Protection (E-Commerce) Rules, 2020 * Information Technology Act, 2000 * Applicable payment and ecommerce regulations 16. POLICY MODIFICATIONS Mykshi.in reserves the right to modify, revise, or update this Cancellation Policy at any time without prior notice. Continued use of the platform constitutes acceptance of revised policies. CONTACT INFORMATION MYKSHI.IN Proprietorship Owner: Padrinath Manivannan India Official Support Contact: mykshisupport@gmail.com 6369910614